Second order ignored: claim filed on time for banned seller (Order #1786965751797ANKF)
After resolving my previous order through Trustpilot, I need help with a second order (#1786965751797ANKF) from the same seller (nextgen_zAi). The order was completed on August 20. The service stopped working because G2G banned the seller and froze their funds. I submitted my claim on September 14, within 25 days of delivery. Now support agent Sunny R closed my case (Ticket ID: 5802616) using the exact same generic refusal template, ignoring that this claim was filed well before the 30-day term ended. G2G caused this service disruption by banning the merchant and holds their funds. Please review this properly and issue the 14.99 USD refund in Store Credit.