I purchased four dresses and this company won’t refund
I purchased four dresses so that I could try them for a special event. The same dress in two colours and two sizes. The deliveries arrived in 7-10 days - in perfect condition but unfortunately they did not fit as the Miss Ord sizes don’t align with universal sizes. As a result of this, I needed a refund. I contacted them within the timeframe to explained that I needed a refund. I followed their process to the letter, including sending photos of the packaged items for return. Despite explicitly asking for guidance on how to get a refund - at no point was I advised as to how I would get a refund. Instead I was then offered the opportunity to choose 4 other dresses, y pay an additional $180 and then informed that I could keep the 4original dresses even though the fit wasn’t quite right. I explained that I was a bit reluctant to effectively purchase 4 more dresses at a discount and risk ending up with 8 dresses that do not fit me. Also, it seem to take 48-72 hours to get a response from them. All the while my special event was drawing closer and I still didn’t have a dress! They were good enough to ask about the timeline for my event and I explained that by the time we had gotten to the third email (08/09/26) there was no way that they could get the dress to me in time for my event…so in the circumstances I felt that they ought to either give me the refund or send the 4 dresses as compensation for their exceptionally poor customer service and all the inconvience. They need to acknowledge the fact that they their customer service is ridiculously slow and that accountability and compensation was appropriate. Their sizing is wildly inaccurate and is a key contributor to customer dissatisfaction. Facts: This company is totally reluctant to give refunds- and this is totally unacceptable as it this is a breach of trading standards and consumer rights. From reading other reviews - they are allegedly asking huge amounts (30%deductions!!) to return items - hence the offer to invite me to purchase more dresses!!! This company is not pragmatic or efficient enough to find a resolution that recompenses their customer for the inconvience of their spectacular shortcomings and I wrote my initial request for a refund on the 2nd Sept. By the 8th, with the snails pace responses - it was clear that there was no way they could get any dresses to me in time for my event… I was prepared to be solition focused - but the slow response, poor problem solving and complete lack of respect for their customers - means that I really couldn’t recommend them to anyone. To date (15/9/26) - I haven’t had any further responses from the customer service since 8th Sept…so I have sent two further emails have been sent querying the delay - but not even an acknowledgement. Imagine paying $380 to be messed around and ignored… it is totally unacceptable. Run. Avoid. Delete. .