Amazing, even before shipping!
The customer service is amazing! I have never seen a brand where they have reached out tome directly, in order to confirm a purchase as big as the one that I made. I think it’s such a good thing to have that protocol, even going as far as automatically canceling in the off chance that there MAY have been someone or something else at play. They were even nice in the reply to my response (which came only a few minutes after), offering to help with any other questions and saying they’d ship my package out asap! I’m impressed before the product’s even left the warehouse! So far in my experience, I do wish the payment qualifications were a little more clear. I tried paying in installments originally, though only pieced together on my own that you couldn’t use a credit card for it. I then tried my debit card, though it also declined despite having the right amount of money along with some extra (and with that, I have no idea why). In the end, I just had to pay in full on my credit card, which I kind of wanted to avoid. I hope the conditions are posted/integrated somewhere along the checkout process eventually, as I feel like it would have saved a lot of time. Other than that, so far so good! Edit: I got the actual product a little while back and wanted to make sure to check everything out before updating this, so let me just say… I ABSOLUTELY LOVE IT !!!! I got the Shell’s Jewel all-in set with the perfume. To put into perspective, I want to start things off that I usually get anxiety when using brand new things. When say I love the smell of Lemon Iced Tea, it’s an understatement. I love it enough that I skipped the ‘baby-my-expensive-thing’ phase altogether and put it straight into my purse—which is saying something because I still haven’t had a time where I had to spray it again! I’ve done it because I wanted the smell to come back strong again, but the perfume scent hasn’t fully faded off me yet!! The makeup itself is beautiful. Honestly, that and the box is still in its babying phase for me. Like babying to the point I haven’t peeled off the mirror plastic protectors yet, babied. I’ve done light swatches, though, and I’m really impressed. Mind you, I was barely brushing my finger over the powders because I didn’t want to ruin the design, and it was more pigmented than I expected! I was amazed. A little goes a long way with the primer too, like I was baffled!! The hair clips are cute, the brushes are cute, and everything down to the blue and white theme match my aesthetic so much and I could NOT be happier with my purchase!! This was my first purchase from Flower Knows, and I will be purchasing again in the future. Already recommended it to my friend ;)