No customer care ??
UPDATE ** IMPORTANT Support did contact me after all. They understood my complaint and were proactive to correct the issue. They offered me compensation in a good gesture and understanding this was not a normal and acceptable situation. Read-on to understand the context. I recently got the Pococo projector with some disk sets for one of my grand kids, and while the product seems of good quality, I tried it, works great. I can't say the same about the care for the packaging, the conditions in which I received the products and customer care. I ordered the projector and 3 disk sets. I received first the projector with an OPEN disk set (no plastic wrapping) and the following day the other disk sets. The first package with the OPEN disk set (no plastic wrapping) was actually put in the shipping box without any filling, so the open box was actually loose. The open box could have opened during transport and set loose the disk containers and why not, the disks themselves. A real lack of care to me! The projector plastic wrapping was ripped in two places and the OPEN disk set box had stains, some dust inside the individual disk container, with hairs, finger prints and some containers was scratched. I did not get any information prior or after shipping about getting a USED disk set, nor in two distinctive deliveries. I was not able to track the parcels. I wrote to customer support immediately, and as I am writing this review, after a second email, 10 days later, I haven't got any reply. Niet, Nada, Rien, Ziltch! While the product may be of good quality (time will talk), I am not impressed so far with customer care ! Marc DG