Company not reliable
My wife and I bought 2 packs of eSIMs of 30Gb for our trip to Japan and they were working very well until we bought new phones and the eSIMs didn't function anymore. Here is what happened on the third day of the trip: the eSIMs couldn't be transferred because they are single-use. I contacted Jetpac via WhatsApp, and they promptly cancelled my plan and issued a refund based on the remaining data—around $21—even though I had paid about $34 and used only 3GB. Since I already knew about the issue, I bought two more eSIMs and was waiting to finish setting up the new phones before activating them. However, when my wife contacted Jetpac, to ask for hers refund, they made a mess of things. They claimed they couldn't issue a prorated refund for her eSIM, told us that ir had stopped working because it ran out of data, without providing any proof or usage logs. They also mistakenly cancelled one of the eSIMs I had just bought (which hadn't even been activated yet), forcing me to buy a fifth one, and the refund amount they issued was lower than it should have been. For all these reasons, I don't consider the company reliable; they treat customers poorly, use random excuses to avoid resolving issues, and end up keeping our money.