No Refund, No Proper Investigation – Extremely Poor Customer Service
Ridiculous customer service. Very poor, extremely disappointing, and I will never use TrainPal again. I am a Gold member, and many of my family members and friends are also Gold or Platinum members. None of us will use TrainPal again. I booked a ticket through the app, but the booking was cancelled by the system immediately. However, I never received the refund, and the £28.13 charge was actually taken by my bank. £28.13 is not a small amount. The customer service team did not properly investigate the issue and kept telling me that it was just a temporary card hold, which was not the case. I spent the entire week repeatedly contacting them via email and Live Chat. Every time, I was told that I would receive an answer within 24–48 hours. However, after a full week, I still have not received any proper response or resolution. This is some of the poorest customer service I have ever experienced. I am extremely disappointed with how this issue has been handled. From now on, I will no longer use TrainPal, and neither will my friends and family. You have lost loyal customers because of the way this issue was handled. Absolutely shameful.