SCAM ALERT: KYC demanded only after you deposit, NO REFUNDS
Wanted to buy an item, topped up $23 with USDT. The first top-up credited less than the site showed, so I had to top up $2 again by card. Not a single word about KYC before depositing, requirement only popped up after the funds were credited and I clicked the buy button. Support (request #55603) refused to refund me or let me buy the item without KYC. According to them, crypto refunds are "not possible", even back to the same wallet with the fees paid from my balance. Instead they asked for a photo of my ID and of the bank card used to make the deposit. When I asked which regulation prevents a refund, they didn't name any. Their FAQ doesn't have a single word about mandatory KYC for buying items. So why are they asking for KYC in the first place? My deposit came from ByBit. If that's what triggered their AML? seriously? With all other platforms all was OK, but that shit made me deposit twice, tried to force KYC and then refused any refund. No item, no refund, $25 and a lot of time lost with their useless support. Stay away.