No cancellation compassion
I tried the late cancellation due to be admitted to hospital. The property said they didn’t not get the request when I rang and it must be done through Agoda but said there was no reply from the property. This left me in no man’s land. I would have thought there would be some compassion and at least been offered a credit of change of dates. I get that it was late/ The day ahead, I only just got admitted as the payment went through but if I’d made the booking directly with a Kwi based operator I feel I would of got a better response not a cold ai unhelpful response as this is not how people behave in New Zealand. I have found the platform good for multiple bookings when everything goes well but now it feels this is just a money making platform not a service and would consider if I ever used again