Frustrated Passenger
Do not purchase tickets using this app. My first experience with redBus turned into a complete regret. I purchased a RM45 ticket online, but was asked to print a boarding pass at the counter. Unfortunately, the QR code on the boarding pass did not work, and as I was already running late, I had no choice but to purchase another ticket just to get on the bus. What made the situation even more frustrating was when I contacted the helpdesk, as I was told I could only get a refund for the RM3 boarding pass and not the RM45 ticket I had purchased. If the QR code provided does not work and I cannot use the ticket to board the bus, how am I supposed to get on? I am extremely disappointed with this experience and the way the issue was handled by customer support. This was my first and definitely not a recommended experience with redBus.