ITitemku★★★★★
Paid for a product
Paid for a product. Never delivered. Instead of refunding me, they trapped my money in their "wallet" and now refuse to return it — even though their own withdrawal page shows the balance as "Disbursable funds" and says refund funds CAN be withdrawn.
Support is a wall of scripted, contradictory replies from agents who don't read the thread: first "it can't be refunded," then "withdraw it yourself" — the exact function I reported as broken from message one. The legal 7-day refund deadline (Pasal 19, UU 8/1999) has passed and I still have nothing.
They took my money, failed to deliver, and are unlawfully keeping it. Do not trust itemku with your money.
2026-09-29已认证
SESEAGM★★★★★
Sold as "in stock," then two days of silence — they stop caring once they have your money
I bought four Battle.net Balance cards that were clearly listed as IN STOCK. My payment went through in full, and I was also put through a full day of KYC verification. Only after all of that did support tell me the cards were actually out of stock, with a 1–5 day wait. When I asked for a refund, the agent tried to deduct "fees" for their own failure to deliver. I then asked, reasonably, for either an immediate refund or smaller-denomination cards adding up to the same total — and got no answer at all.
To be fair: stock problems genuinely happen, and that part is not necessarily any individual employee's fault. I understand that. But what came next is what makes this unacceptable — two full days of complete silence. No reply, no update, nothing, until the codes finally arrived. That silence is the real problem. It shows that once they have your money, they simply do not care about the customer and are not willing to do even the bare minimum to communicate or to smooth over a conflict.
Because of the delay and the false "in stock" listing, I also missed a gaming session I had planned in advance with a friend specifically around this purchase.
How they could improve: display stock accurately in real time; disclose any stock issue BEFORE taking payment and before making customers complete KYC; refund in full without deducting fees when the failure is on their side; and — most basic of all — actually reply to customers within a reasonable time. I did receive the balance in the end, but after being treated this way I will not be buying from SEAGM again.
2026-09-22
