I would be very cautious before buying…
I would be very cautious before buying from Ulanzi. The biggest concern is not just customer service; there are documented issues around product compliance, warranty coverage and after-sales support. An EU Safety Gate alert concerns Ulanzi's LT010 MagSafe Selfie Flip Light (barcode 6972436388608), reporting excessive lead in the solder, measured up to 60% by weight, with the product reported as non-compliant with EU RoHS requirements and withdrawal from the market notified. This is a documented regulatory product-safety action, although it concerns that specific model and should not be generalized to every Ulanzi product. The warranty terms also deserve close attention. Ulanzi advertises a 30-day money-back guarantee, but it is limited to purchases from its official website, while customers outside the relevant US warehouse arrangements may have to pay return shipping themselves. The policy also says third-party purchases should generally be handled through the original retailer, and warranty claims can require proof of purchase, videos/photos, serial numbers and potentially returning the defective product for inspection. There are also repeated customer reports describing difficult third-party warranty disputes, very slow replies and situations where customers were passed between Ulanzi and the retailer. These are customer reports rather than proven violations, but the similarity between some reports is concerning. Trustpilot currently shows a 3.8 score from 691 reviews, with 25% rated one star. Recent complaints include unanswered emails, missing items, product problems and dissatisfaction with return or warranty handling, although there are also customers reporting good products and quick replacements. For me, the combination of a documented product-compliance issue affecting one model, restrictive warranty/return conditions, recurring after-sales complaints and inconsistent support reports is enough to warrant serious caution. I would verify the exact model, seller, warranty coverage and return costs before paying.