If I could post a minus I would
If I could post a minus I would. Booked and paid for same day tickets. The journey details which I was shown and I had accepted and paid for were incorrect . This Involved an additional stage in the journey which I was not made aware of. The tickets were unusable. Meanwhile whilst trying to sort out the confusion at the train station we had missed our train. I requested a refund but had to apply through chat box (obviously no human involvement) and was promptly refused the refund. Very frustrated and disappointed.