10 out of 10
10 out of 10 — couldn't be happier I sent my DJI Mini 5 Pro in after it crashed into a building. The obstacle avoidance didn't react even though I was in Normal mode with omnidirectional sensing enabled and flying sideways, which the aircraft is rated to detect. Instead of just quoting me for a paid repair, DJI ran a full flight-data analysis to find the actual cause — and confirmed there was a genuine fault with the vision sensors on the sideways axis. Not pilot error. Because it was a confirmed defect, they replaced the entire drone at no cost to me, shipping included both ways. I didn't pay a cent. And the turnaround was fast — under 5 business days start to finish. What stood out is that they didn't take the easy path of just billing me. They dug into the flight logs, found the real problem, and stood behind their product. Fast, fair, and exactly how warranty support should work. 10 out of 10 — couldn't be happier.