Fast, smooth warranty repair — drive board replaced in days
My LUBA 2 AWD 1000 suddenly stopped moving: rapid red LED, no drive or cutting motors, wheels turning freely, while the battery and height adjustment still worked fine. I contacted Mammotion support and the process was straightforward from start to finish. Support responded quickly, asked for the invoice and device details, and issued an RMA number within a couple of days. I dropped the unit off on 11 September, it reached the service centre in Wrocław on 17 September, and it was repaired and back on its way to me by 19 September — roughly two days in the workshop. The repair report was included in the box: drive board replaced under warranty, plus maintenance, an outdoor test and a housing clean. No cost, no back-and-forth, no chasing anyone. I also got my own machine back rather than a replacement unit, and the map restored from cloud backup without any need to remap. this is exactly how after-sales service should work. Five stars.