If I could give zero stars
If I could give zero stars, I would. My parcels were marked as “no safe place to leave the parcel” despite the fact that we were home all day. Nobody knocked, nobody rang the doorbell, nobody called, and nobody made any attempt whatsoever to contact us. There are also multiple obvious safe places at our property where parcels can be left, including our front door, parcel-sized letterbox and behind our bins. Other couriers deliver here constantly without any issue, so the claim that there was “no safe place” is ridiculous. Trying to contact YTO was just as bad. I called multiple times and spent over 30 minutes on hold each time, including being disconnected after finally getting near the front of the queue. My email also received no response. When I eventually managed to speak to someone, they were completely dismissive and did not seem interested in hearing what had actually happened. I was simply told that the driver would redeliver the parcels and would call me if there was genuinely nowhere safe to leave them. That was days ago. I have still not received either package, there has been no meaningful communication, and no one has contacted me. This entire situation has been caused by a delivery driver apparently marking a delivery as unsuccessful without actually attempting to deliver it, and the customer is then left to spend hours chasing the courier trying to fix their mistake. The lack of communication, customer service and accountability is shocking. I would strongly recommend retailers reconsider using this courier company. Based on my experience, I certainly would not choose to have anything delivered by YTO again.