OrzGk Quality Control and Rude/uncommunicative Assistants
Upon delivery, the item had immediate defects. Paint was missing from areas around the torso and leg. When I initially reported this via WhatsApp to customer service, my messages were left on read, and the rep tried to dismiss the issue as non-defective. Only after I pushed back did they submit a shipping insurance claim. They offered a paltry $30 compensation on a $600+ item, claiming it only costs $10–$30 to repair. I reluctantly accepted the $30 compensation just to get a partial resolution, but then the representative went completely silent for nearly two weeks. Furthermore, after having the item for a few days, the issue worsened significantly: the paint was clearly not sealed properly, flaking around the face, eyes, knees, and chest, and literally rubbing off under light touch. As of now, the $30 compensation was never sent to my card or issued as store credit, and customer service has completely stopped responding. Compared to other companies in this market that are highly communicative and supportive, OrzGK’s customer service is dismissive, uncooperative, and unresponsive when quality issues arise. Extremely disappointing experience. I will not be ordering from OrzGK again.