Defective Product & Worst Customer…
Defective Product & Worst Customer Service Experience Ever - Insta360 Flow 2 Pro Series I purchased the Insta360 Flow 2 Pro Series as a gift for my husband for an upcoming trip and it arrived completely defective out of the box. What followed was 24+ hours of the most frustrating customer service experience I have ever had and I still don't have a resolution. I was told by one representative that she had received approval to ship a replacement without requiring me to return the defective item first, given that I am traveling this Saturday and this was a gift, that seemed like a reasonable solution. The very next representative told me the complete opposite and said I had to return the item before a replacement would be sent. No one on their team seems to be on the same page and I am the one suffering the consequences. To make matters worse, Insta360 does not even have a customer service phone line to call into. My only option was to call their technical team, who promised a follow up from a supervisor within two hours that never came. I have followed up all day long, cannot reach a supervisor, and have been met with nothing but contradictions and delays. Do not let the great product reviews fool you, if anything goes wrong with your order, you are on your own. I would think twice before purchasing from a company that treats its customers this way, especially when a defective product is involved. 1 star — and that is being generous.