Customer service nightmare
Printer was purchased the second week of May 2026. By the end of May we had our first equipment failure. That took a week to resolve. We had our second equipment failure the first week of July 2026. Here we are almost at the end of September, and I am still exchanging messages with Bambu support trying to get a practically new printer to function as it should. We have replaced force sensors, the heat bed, and it still will not print as it did when new. I have offered, multiple times, to purchase a new unit if they will allow me to ship this one back and refund me once they receive it. I purchased direct from Bambu hoping that in an instance like this, it would be easier to get the unit replaced. Unfortunately, that hasn't been the case and we are stuck with a defective unit that was a birthday present for our 10 year old son.