I currently own two Bambu Lab printers
I currently own two Bambu Lab printers, and unfortunately, my experience with the first printer has been extremely frustrating. I have had ongoing issues getting the right-hand extruder head to work properly. I have had to perform a cold pull every two or three prints just to keep the head clear, and I have already replaced/switched the head multiple times. That should not be necessary on a printer that is being used as intended. The printer also makes a loud, concerning noise during longer prints. Bambu Lab has told me that something is apparently stuck or interfering with it, but the problem does not occur on shorter prints. It seems to happen during prints over approximately 10 hours, which makes it particularly frustrating because those are exactly the kinds of prints I need this printer to handle. Now I am also dealing with a motor calibration issue. Instead of getting a clear solution, I keep being asked to provide additional videos and have repeatedly been told that I am using the wrong build plate. The frustrating part is that I am using the plate Bambu Lab instructed me to use. I purchased these printers because I expected reliable machines that could handle long print jobs. Instead, I have spent a significant amount of time troubleshooting, doing cold pulls, changing components, recording videos, submitting logs, and trying to prove that there is a problem. I currently own TWO Bambu Lab printers, so this isn’t a complaint from someone who has barely used the product. I have invested a substantial amount of money into Bambu Lab equipment and supplies for my small 3D-printing business. I really want Bambu Lab to stand behind its products and provide actual troubleshooting and resolution rather than repeatedly asking customers to send another video or try another component. At this point, the amount of time I have spent troubleshooting these machines is becoming a business problem.