Extremely disappointing experience with…
Extremely disappointing experience with SIMBA. For more than 11 days, I was unable to reliably receive critical SMS messages and OTPs, affecting banking, hospital communications and other essential services. Despite repeated reports and more than 10 days for SIMBA to investigate, no effective solution was provided. I even went to orchard central branch and waited for more than 7 hours and I was asked to go back as no solution can be given. I was shocked. I need the sms and OTP as it contains vital information from the hospitals. What was most unacceptable was the lack of proper technical explanation, effective escalation and urgency. I eventually had no choice but to port my number to Singtel. After the port was completed, my SMS and OTP services resumed normally. To my horror, I was also shocked that my SIMBA line was terminated during the porting process without what I considered proper advance notice. I am also disputing the retention of my remaining wallet balance, as I only ported out because SIMBA failed to resolve the service issue repeatedly and cannot even give a definitive answer when can this be solved. I have formally lodged a complaint with IMDA and requested an investigation into SIMBA’s technical support, escalation process and customer safeguards. I urged to practice prudent and caution in selecting a reliable telcon provider. Based on my experience, I have completely lost confidence in SIMBA and cannot recommend its service. Totally unreliable and very unprofessional. I will ban all Simba services forever.