I would give Agoda zero stars
I would give Agoda zero stars if I could. My confirmed hotel reservation in Jasper, Canada, was canceled, and when I contacted customer service, I was told the cancellation email might be spam. I logged into my account, confirmed my reservation, and received no warning from the representative that my booking was actually canceled. When I arrived at the hotel, I was told I had no reservation. Agoda then promised to find alternative accommodations but failed to follow through, leaving me scrambling to find a place to stay in a town with virtually no availability. I was forced to book a room an hour away, costing me additional time, money, and unnecessary stress. The entire situation was completely avoidable if Agoda had provided accurate information and competent customer service. What makes this experience even worse is Agoda’s failure to make things right afterward. I was told I would be reimbursed for the two nights, provided documentation as requested, and have repeatedly asked for the compensation I was promised . Yet here I am a month later, still chasing Agoda for a resolution to a problem their company created. This is absolutely unacceptable customer service. A company that takes your money and confirms your reservation should be held accountable when it fails to provide the booking and then leaves the customer to deal with the consequences. I am extremely disappointed in Agoda and would strongly caution others against relying on this company for their travel accommodations.