add on agoda better price and betteer option Three stars. Booking worked, but the search made it harder than it needed to be.
I booked flights for 5 people from Kuala Lumpur to Arctic Norway and Sweden, so a multi-city itinerary with small regional airports at both ends. The tickets were issued correctly and the confirmation was clear, which is why this isn't a lower rating. The problem was getting there. Search results kept reshuffling between attempts, so the same route would return a different set of options each time. I'd see a workable itinerary, go back to compare, and it would be gone or repriced. It felt like a lucky draw rather than a search. The options themselves were also weaker than I expected. Several results paired a sensible outbound with a poor return: a 15-hour overnight layover, a pointless detour to another city, or a routing split across three airlines on separate tickets. When I checked the same dates on Agoda, the prices were consistently lower and the choice of itineraries was better, so I ended up booking part of the trip there instead. That also meant losing the points I'd planned to earn here. Customer service was responsive and polite, but couldn't confirm before purchase whether an itinerary would be issued on one ticket or split across several. For a group booking with tight connections, that's the single most important thing to know, and I had to email the airline directly to get a clear answer. Suggestions: Keep search results stable within a session, or show clearly when a fare has changed State plainly, before payment, whether an itinerary will be issued as one ticket or split Let users filter for single-ticket itineraries and for minimum connection times Allow the outbound and return to be chosen independently in multi-city search Review pricing competitiveness on multi-city and regional routes The booking itself was fine and the e-tickets were accurate. With a steadier search, better pricing and clearer ticketing information, this would be an easy 5.