Very disappointing experience
Very disappointing experience. I would strongly advise customers to be careful when ordering from Kulespin. I purchased a pair of ankle boots that were advertised as being made of genuine leather. The product I received appears to be made of synthetic patent material, and there is no label or documentation confirming that the boots are actually made of leather. I immediately contacted customer service and provided photos of the product. I requested a full refund because the item did not match the description. The response was particularly disappointing. Instead of offering a full refund, Kulespin first offered 20%, then increased the offer to 30%, and finally to 40% — without requiring me to return the product. When I requested a full refund, I was told that I would have to return the boots to China at my own expense. Kulespin also confirmed that they do not provide a prepaid return label. So, in my experience, when the product does not correspond to the description, the customer is effectively faced with a choice between accepting a partial refund or paying for an expensive international return to China. I am very disappointed with both the product and the way my complaint was handled. Customer service was responsive, but the proposed solution did not adequately address the issue. This was a frustrating experience, and I would not purchase from Kulespin again.