Absolutely horrible customer service
Absolutely horrible customer service. We ordered a bike rack as a gift for a friend. Unfortunately, the cost to install a hitch on her little car was too expensive and therefore, she would not be able to use the rack. The box is completely untouched and unopened but when I went to initiate a return with the company, I was told I would have to pay a $65 shipping fee AND they would deduct a 25% restocking fee from my refund. Their advice to me was to not bother with the return and instead give it to someone else or sell it. Are you freaking kidding me!? Horrible, horrible, horrible customer service!