Profoundly Disappointing Airline
I haven't yet flown with Air Asia, but my upcoming flight experience puts these guys forward as my nomination for worst airline ever. Cancelled and rescheduled my flight to an option with a 12 hour layover and arriving a day later than I need. There is no option to change to an earlier flight and it is impossible to contact them to try and resolve the issue. Their Chat Bot is an endless loop of disappointing "customer service", they won't return calls left to their (difficult to find) Australian support line, and despite raising a case through their chat that promises to reply within 48 hours, I have waited weeks for a response. Now they have finally offered a credit but I cannot access my "Credit Account" in their pointless Move App. Never again!