Cancelled flight
We booked a flight to Beijing with a stopover in Changsha for a group of seven, departing on 23/10. On 28/09, the first leg of our journey was cancelled due to “corporate reasons.” Since Monday, I have been waiting for a response with the alternative options. The rescheduling link provided is useless and despite sending 3 emails and speaking to live chat agents twice, I have been told each time that there is still no update on my case, only that the team has been “urged to respond ASAP". This level of service is absolutely unacceptable. The way customers are being treated is disgraceful, and I will be escalating this further.