Update 10/12/2026
Update – October 12, 2026 Thank you, DJI Support, for the update and for arranging for your local team to contact me today. I appreciate the continued attention to this situation and look forward to finally getting my DJI Power 2000 issue resolved. I will be watching for the phone call or follow-up email and hope we can move forward with a repair or replacement as soon as possible. I will continue updating this review as progress is made. Thank you again for your assistance. UPDATE – October 11, 2026 Thank you, DJI, for the update and for taking the time to look further into my situation. I truly appreciate that my case is now being treated as a high priority and that you're reviewing my previous communication with support. I understand these things can take time, and I'm grateful that steps are being taken to move things forward. I have always enjoyed DJI products, and I look forward to getting this issue with my DJI Power 2000 resolved so I can get back to using it. Thank you again for your attention to this matter. I look forward to hearing from your team within the next 1–3 working days and reaching a positive resolution. Update – October 9, 2026 Hello DJI Support, Thank you for your response. I have taken screenshots of all my email communications with DJI Support dating back to August 17, 2026, including the correspondence around September 16. I will be uploading these screenshots through the link you provided so your team can review the entire history of this unresolved issue. I also want to confirm that I only use one email address I have used throughout this entire process, from my very first contact on August 17 until today. I have not changed email addresses or used a different one to communicate with DJI Support. It has now been over seven weeks since I first contacted DJI about my defective DJI Power 2000. Despite numerous emails, troubleshooting attempts, and repeated requests for assistance, I still have not received a repair case number, shipping instructions, or a resolution. My last email correspondence with DJI Support was on September 16, and I have been trying to get this resolved ever since. I hope these screenshots will finally provide everything needed to locate my previous communications and move forward. At this point, I am requesting that DJI take immediate action to arrange a repair or replacement of my defective Power 2000. I have been more than patient throughout this process, and I do not believe a customer should have to go through this much effort simply to receive warranty support for an expensive product. Please confirm once you have reviewed the screenshots and let me know exactly what steps DJI will take to resolve this issue. Thank you. Update 10/8/2026 – Still Waiting on DJI to Follow Through On October 6, I updated my review after DJI responded and offered to provide replacement packaging free of charge so I could return my defective DJI Power 2000 for repair or replacement. I clearly stated that I no longer have the original packaging and asked DJI to contact me privately through the email address I had already provided so I could securely confirm my shipping address. It has now been another two days, and I still have not received an email, shipping instructions, replacement packaging confirmation, or any further response from DJI. I originally contacted DJI Support on August 17, and here we are on October 8, nearly eight weeks later, with no confirmed repair or replacement process. My DJI Power 2000 failed after only three weeks of use. I spent a significant amount of hard-earned money on this product, expecting quality and dependable customer service. While I appreciate DJI responding publicly to my review, a public response means very little if there is no actual follow-through to resolve the problem. I am more than willing to return the defective unit. All I need is for DJI to provide the promised packaging, shipping instructions, and a legitimate repair or replacement process. DJI, please contact me directly and help get this resolved. After nearly eight weeks of trying to get assistance, I should not have to continue posting public updates just to receive basic customer service. I will continue updating this review until this issue is properly resolved.