Long-term Customer Disappointed
As many others, I have noted a decline in both product quality and customer service. I have five pairs of UIN shoes, several being worn for years. Since I have "Mediterranean feet," size 7.5 (38) fit me perfectly. The fifth pair, ordered in the same size, skimped on fabric and the elastic wedge, making them much harder to get on and overly tight. I am going to spend extra money to see if I can make these fit better with a new elastic wedge. I wrote twice to inform UIN that their Chinese manufacturer was skimping on materials and that they should follow up. Not even a "Thanks, we'll look into this." A second follow-up, mildly threatening a bad review, also had no response. So, here I am writing, a poor review.