BABatik Air★★★★★
Very frustrating client support during hard times
My brother passed away unexpectedly, and I had to urgently return home. I requested a refund from Batik Air and provided the death certificate. Batik Air repeatedly referred me to Opodo because my ticket was issued through them. However, Opodo keeps sending me back to Batik Air. Batik Air has now confirmed in writing that Opodo must submit the refund request themselves. I have provided this confirmation to Opodo, but they still refuse to take action. I am stuck in an endless Batik Air → Opodo → Batik Air loop, with no solution. Given the circumstances, dealing with this level of bureaucracy and having to repeatedly explain my brother's death has been extremely disappointing and stressful. I expected more understanding and support from Batik Air during such a difficult time.
2026-10-11
AIAirAsia★★★★★
Even in a death and life situation
I am extremely disappointed with AirAsia’s customer service.
I had a booking with AirAsia (booking reference YJ263X), but unfortunately my brother passed away unexpectedly. I had to return home immediately and cancel my travel plans in order to deal with his death and all the necessary funeral and administrative arrangements.
I am simply asking AirAsia to consider these exceptional circumstances and issue a refund.
I have a death certificate as well as both my brother’s and my birth certificates proving our family relationship, and I am ready to provide all the necessary documentation.
The biggest problem is trying to actually reach a human being. AskBo is incredibly frustrating and does not allow me to properly explain my situation or submit my documents in a meaningful way. Every attempt seems to lead back to an automated process that does not address my situation.
I understand that airlines have cancellation policies, but a death in the immediate family is an exceptional circumstance and should at least allow a customer to speak to someone and have their case reviewed individually.
I am not asking for special treatment without evidence. I have official documents proving what happened.
AirAsia, please have a real person review my case and my refund request. This is already an extremely difficult situation, and having to fight an automated system just to get someone to look at the documents makes it unnecessarily worse.
2026-10-05
