Frustrating Ordering & Customer Service Experience
I ordered the Electric Folding Lawn Mower on August 27, 2026. It took nearly a month to receive the product because it was delivered to an address other than the address I provided when placing my order. The company requests a contact number in case there are shipping or delivery issues, but I was never contacted or notified that my order had been sent somewhere other than the specified delivery address. The package was ultimately marked “returned to sender” without me being notified. Trying to get assistance with having the item redelivered was a difficult and lengthy process. I communicated with multiple customer service representatives, and it appeared there was very little communication between them. Each time I received a response from a different representative, I had to explain the entire situation again. The company eventually agreed to reship the lawn mower, and thankfully it was delivered to the correct address. However, when I received it, the lawn mower was much smaller than expected based on the product listing/advertising. I contacted customer service again to ask about returning the product and obtaining a refund. I was initially offered a 50% refund, and later an 80% refund while keeping the product. During this lengthy process, I had to change my banking information and was therefore no longer able to receive a refund through my original payment method. After communicating with approximately 3–5 different customer service representatives, I was ultimately told that the company cannot issue a paper check as an alternative form of refund. At this point, I’m exhausted by the amount of time, communication, and back-and-forth required to resolve what should have been a straightforward purchase. I do not recommend ordering this product. My experience with the shipping process and, especially, customer service was extremely frustrating. The product itself also did not meet my expectations based on how it was presented when I ordered it.