I bought an Infinix Note 60 Pro and…
I bought an Infinix Note 60 Pro and after only one week of use, it fell from my pocket and the screen cracked. I took it to Carlcare, Infinix's official service center, for a screen replacement. Instead, I was told that a pocket-height drop had somehow damaged a connector and the motherboard, and I was expected to pay for it. The real shock wasn't the broken screen, it was the service. Carlcare's response was essentially: "pay up, it's your fault." No proper explanation, no serious investigation, and no willingness to consider that the additional damage may have occurred during the repair process. I contacted support repeatedly. WhatsApp support was nothing but copy-pasted responses, and emails were ignored entirely. It felt like talking to a wall. Between a phone that apparently can't survive a simple pocket-height fall and a service center that refuses to take responsibility, this has been an absolutely terrible experience. If you're considering an Infinix device, think twice before buying it.