I rarely write negative reviews
I rarely write negative reviews, but my experience with Viwoods was extremely disappointing. I purchased an AiPaper, but I never actually received the package. FedEx marked it as delivered and provided a delivery photo, but there was no signature, no confirmation from me, and no proof that I personally received it. I contacted FedEx and went through the claim process, but the claim was ultimately rejected. What disappointed me most was how Viwoods handled the situation. Instead of providing a fair resolution, their final offer was essentially a 50% coupon and a colour case. Considering I paid for a product that I never received, I found this completely unacceptable. I understand that shipping issues can happen. What matters is how a company treats its customers when something goes wrong. In my experience, I felt like I was left to deal with the problem myself rather than Viwoods genuinely standing behind my purchase. This experience completely changed my opinion of the company. A product can look great and have impressive features, but customer service matters just as much. Unfortunately, based on how this situation was handled, I cannot recommend Viwoods and would personally think twice before purchasing from them again.