£204 annual subscription — refund request and emails unanswered
£204 annual subscription — refund emails unanswered I purchased Humbot on 28 September 2026 intending to subscribe for one month, but ended up purchasing an annual Unlimited subscription costing £204. I requested cancellation and a refund the following day, on 29 September. As of 8 October, none of my emails about this matter has received a response, and I have received no refund. My account shows the subscription as cancelled. I am a UK consumer and have asked Humbot to assess my request under the UK Consumer Contracts Regulations 2013, as I requested cancellation and reimbursement within 14 days. During checkout, I was not expressly asked to acknowledge losing my statutory cancellation right, and I received no purchase confirmation recording such an agreement. I acknowledge that I used the service beyond the usage limits in Humbot’s contractual refund policy. My complaint asks them to address whether my statutory cancellation rights nevertheless apply, rather than simply apply their own refund policy. The lack of communication about a £204 payment is disappointing. I would appreciate a substantive response explaining their position and will update this review if the matter is resolved.