I accidentally reversed my departure…
I accidentally reversed my departure and destination cities while booking after experiencing payment difficulties and searching across several tabs. I contacted CheapTickets.sg shortly after noticing the mistake. Customer service advised that only date changes were permitted, and the route could not be corrected. Although I acknowledge my booking error, I was disappointed that no suitable correction could be offered, even with additional charges. I had also purchased the S$15 Service Package. Clearer information about its benefits and more support for promptly reported booking mistakes would improve the customer experience.