I am satisfied with the A2L but…
I am very satisfied with the A2L printer itself. However, in my opinion, the overall ordering and delivery process was a bad experience. It was completely unclear that the shipment would be split into two parts. I simply received a delivery confirmation email showing the original order number from when I bought the printer along with the accessories. Naturally, I was confused when I received only a small package that could never have fit a printer, and I had to contact your support team to ask whether there had been a mistake or if everything was alright. Support finally informed me that the order had been split into two separate deliveries. Later, I ordered additional accessories, including a hardened steel hotend. When searching for it in your shop, I was confused again because the hotend product page does not clearly state what material it actually is—stainless steel or hardened steel. I could only guess and had to do further research to figure out that the black ones are made of hardened steel. I really don't understand why this isn't simply stated in a single, clear sentence on the page. This makes ordering from your web shop a thoroughly unsatisfying experience, as there is always a lingering uncertainty about whether I'm actually buying the right item.