Fake "Best Price Guarantee" policy - Avoid Agoda!
I booked a hotel on the Agoda website for €760. On the exact same day, their own mobile app was showing the identical room, dates, and conditions for €565. I applied for their "Best Price Guarantee" and provided clear screenshots with all details visible. Agoda Customer Support (agents Aarav, Saurabh, Syahira) repeatedly rejected my claim using ridiculous, contradictory, and completely false technical excuses just to avoid paying. This is a highly unprofessional and misleading commercial practice. I have already filed official complaints with the National Consumer Protection Authority (ANPC) and econsumer.gov Beware of their fake guarantees! UPDATE Thank you for your reply. Please be informed that my case has already been escalated to your highest internal department, the Agoda Customer Satisfaction & Incidents Team (CSAT), and agent Sri has contacted me directly via email. I have already provided all the clear screenshots showing the app/website price difference multiple times over the last 8 days. I am currently waiting for the CSAT team to finalize their official review for my booking. I expect a professional resolution from them. The Agoda Customer Satisfaction & Incidents Team (CSAT) intervened and officially approved a full refund of the price difference (€195) back to my card.The funds arrived in my account within 24 hours. While the initial customer support experience was extremely frustrating and unprofessional, the escalation team handled the issue quickly and resolved it properly.