Unexpected monthly renewals and refund request refused
I bought Lark Office Pro for personal use in May 2026, believing I was paying for one month. I later discovered four additional monthly charges of USD 14.40 each. I did not use the paid features during those four renewal periods. I cancelled automatic renewal on 9 October 2026 and asked Lark to refund the four renewals, totaling USD 57.60. I am not seeking a refund for the first month. Support refused, citing its customer terms and saying purchasers must accept those terms. It also supplied an example checkout screenshot, but I do not believe that establishes the purchase flow I saw on my personal account. I have no screenshot of my original checkout. My complaint is that continuing renewal was not clear to me when I purchased, and the response did not resolve that concern. I have requested the original checkout and consent records and a supervisor review. The disputed charges all occurred before I cancelled. I would like Lark to make renewal frequency prominent and review this refund request fairly.