I would strongly think twice before…
I would strongly think twice before booking with Batik Air again. Our flight from Sydney to Bali was cancelled, causing major disruption to our holiday plans. We lost valuable holiday time that we had planned and paid for, and instead of looking forward to our trip, we were left stressed, frustrated and trying to figure out how to fix a situation that was not our fault. What made this experience even worse was the lack of satisfactory assistance when we contacted the airline. We tried to get help and find a reasonable solution, but we were left disappointed by the response and the lack of support we received. A flight cancellation is already stressful enough, but the way an airline handles the situation makes all the difference. As paying customers, we expected clear communication, genuine assistance and a practical solution. Unfortunately, our experience fell far below those expectations. A holiday is precious. People spend their hard-earned money, take time off work and carefully plan their trips. Losing valuable holiday time because of a cancelled flight is not a small inconvenience, especially when the airline fails to provide the support passengers need. Based on our personal experience, I would not feel confident recommending Batik Air to friends or family. I hope the airline takes customer complaints more seriously and improves the way it handles cancellations and supports affected passengers. Think carefully before booking. A cheap ticket is not worth the stress and disappointment if things go wrong and you are left struggling to get help.