**Misleading Pet Policy and Poor…
**Misleading Pet Policy and Poor Customer Service** I made a reservation through Agoda for Little Tom in Prague and paid 8,700 CZK. Before booking, the listing clearly stated that pets were allowed. This information was essential to my decision because I was travelling with my small dog. After making the reservation, I encountered a problem with the accommodation regarding whether my dog would be accepted. I relied on the information published on Agoda when choosing and paying for this property. I contacted Agoda and requested cancellation without a fee and a full refund because the pet policy displayed in the listing was the reason I made the booking. However, Agoda informed me that the accommodation partner had rejected my request to waive the cancellation fee. I find this extremely disappointing. This is not a case of simply changing my mind or cancelling because of personal preferences. I made a paid reservation based on information that was clearly important to me, and now I am being left to deal with the consequences. I have a screenshot showing that the listing stated that pets were allowed. I expect Agoda to take responsibility for the information displayed on its platform, properly investigate this complaint, and provide a fair resolution, including cancellation without a penalty and a full refund of the 8,700 CZK already paid. Customers should be able to rely on essential information provided in a booking listing. Otherwise, how can we trust the platform when making reservations?