Pathetic Customer Experience
Dear Team Agoda, I had recently checked in "The Grand Anukumpa Sky" Hotel at Jaipur for an overnight stay.. It feels very disheartening to state that my experience with this booking has been nothing but pathetic... Bedsheets are unclean. Pillow covers are unclean and smelling. No Bath Towels Provided. More so, Additional 600 Rs charged on top of the already booked amount...in the name of Cleaning & Service fee (can't understand what was the scope of this cleaning when the team leaves behind uncleaned rooms to customers). Fooling customers will only help Agoda to gain market share on a short term basis. Absolutely Pathetic experience... !!! This will be my first & last business transaction with Agoda. Regards, Biraj Kanti Mandal Indian Oil Corporation Ltd.