Stupid system. Robot review team.
I made a multiple withdrawal of $1000 x 9 times at one of the ATM near to my house. On the next day I made another withdrawal of $1000 x 9 times when I come across a row of 4 ATMs at Jurong. These money was meant for my coming holidays with my family of 7 pax’s. DBS locked my account on the 3rd day and there is no one from the bank to contact me until I was unable to do online transfer on the 5th day. I contacted the bank and after explained to them that I am the one who do the withdrawal and the purposes of the money. They asked a lot of questions and also required me to send them copies of my air tickets and official receipt from money changer to proved my words. When I informed that I do not have official receipt from the money changer,I was told to go down to the branch to sign an acknowledgment form which the Q took me 2 hours waiting there. What a stupid system. I need to explain why I need my own money for and also proved my words.😡 Suggestions Please disable the function for multiple withdrawal at all ATM across the island if it is not meant to be convenience for customers. Don’t even deserve a single Star.