Bait and Switch, or at least a process fee
Went to their site after having placed a previous order w/no issues. Log-in and it flashes a earned $20 discount, so I picked my items and looked over the basket, np, submit! The email receipt I received did not reflect the discount, so I dig thru the site and finally cancel, because the total was not the total I agreed to, so no thank you. Then I learn I'm being charged a process fee for a purchase I didn't authorize. Danced w/chatbot to challenge the fee..."someone will reach out to you" in 1-2 days is the message and this morning and order has shipped...straight bait and switch. Reporting to BBB, Consumer Services and my CC Company!