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jaba zandaradze

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Xiaomi Global

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Title: Unfair Mi Account / Security Policy on Xiaomi Watch S4 with Original Box ​Message: I purchased a Xiaomi Watch S4 with its original box and Serial Number (S/N). The previous owner forgot to unpair the watch from their Mi Fitness app, leaving a PIN / account lock on the device. ​I contacted Xiaomi Netherlands Support, but they refused to help, stating there is "no alternative method" to unlock it if the previous user doesn't unpair it. ​This policy is completely unfair to honest buyers. A thief stealing a new unopened watch wouldn't face a PIN lock. However, a buyer who has the physical original product box and S/N is left with a bricked device because Xiaomi refuses to verify ownership via box/serial details. ​Xiaomi must fix this ridiculous policy for legitimate owners who have the original product box!

2026-10-13