Still waiting for part of my order and no response from support
I placed order #TELESIN31641 on September 10. Some items eventually arrived separately, but the iPhone 17 Pro case is still missing. TELESIN told me that the latest batch of the case had failed quality inspection and that the new stock was expected to arrive after October 10. I followed up several times and asked that, instead of the 10% discount coupon they offered, the remaining case be sent by Express Shipping at no additional cost once it became available. Unfortunately, I have received no response to my follow-up emails. The rest of the order did arrive, so this is not a case of the entire order being undelivered. The problem is the long delay, unclear communication, and lack of response from customer support. I simply want confirmation of the case's current status and prompt shipment. I will be happy to update this review if the issue is resolved.