No Response from Customer Support Despite Multiple Refund Requests
Update – October 20, 2026: Refund successfully processed Following my review, Ryan from GearUP Booster contacted me personally and arranged a full refund for my annual subscription. I received the refund confirmation email and a credit notification in my debiX banking app. I appreciate Ryan's professional handling of the situation and his efforts to resolve my complaint. If you experience a similar issue, you can contact Ryan directly at ryanz @ gearupbooster . com. Original experience: I signed up for the 3-day free trial but did not have enough time to properly evaluate the service before it automatically converted into a paid annual subscription. I contacted customer support on September 14, 2026, requesting cancellation and a full refund. Despite multiple follow-up emails, including a formal second notice, I received no response. It was extremely disappointing that a public Trustpilot review appeared to be necessary to get my case addressed. Customers should not have to resort to public complaints to receive a response to a legitimate request. Although the matter was eventually resolved thanks to Ryan's intervention, the initial lack of communication significantly damaged my confidence in the company's customer support. Overall, I appreciate the final resolution, but the initial experience should have been handled much better.