Disappointed – TopMediai No Longer Honors My Lifetime Plan
**Title: Disappointed – TopMediai No Longer Honors My Lifetime Plan** I purchased a Lifetime Plan from TopMediai during Black Friday on November 30, 2025, for €474.53. The offer clearly stated that credits would be "issued monthly". My account is still active, but the promised monthly credits are no longer being added. TopMediai explained that the Lifetime Plan had become too expensive to maintain and offered me a partial refund of €276 instead. They also referred to a 24-month service standard, which was never mentioned to me when I purchased the plan. What makes this even more disappointing is that I have barely used my monthly credits. I have contacted TopMediai several times, but my latest messages have simply gone unanswered. I paid for a Lifetime Plan with monthly credits, and I expect the company to honor that agreement. **I hope someone from TopMediai's management will personally look into this and restore my original plan, including the missing monthly credits.** I would be happy to update my review if this issue is resolved fairly. **UPDATE – October 16, 2026 – Response to TopMediai** Thank you for responding to my review. I am surprised that you cannot locate our previous correspondence, especially since we have already exchanged several emails regarding my Lifetime Plan, including your specific offer of a €276 partial refund. To help you identify my case, I have sent another email today to your support email address with the following subject line: **"Trustpilot Follow-up – Lifetime Plans / Missing Monthly Credits – October 16, 2026"** This email contains the details of both Lifetime Plan orders and refers to our previous correspondence. **I expect TopMediai's management to review both orders and honor the original Lifetime Plan conditions, including the restoration of all missing monthly credits and the continuation of the promised monthly allocations.** I am not requesting a partial refund or an alternative arrangement. I expect the original purchase agreements to be honored. I look forward to a specific written response confirming how and when these contractual obligations will be fulfilled.**UPDATE – October 21, 2026: Final Deadline – Continued Silence from TopMediai** On October 16, TopMediai publicly responded to my review, claiming that it could not locate our previous correspondence and asking me to contact support again. I did exactly that. **The result? Once again, complete silence. No explanation, no solution, no accountability.** What makes this situation even more concerning is that other customers have also publicly reported problems involving TopMediai's Lifetime Plans, including changes to promised benefits and credit allocations. My experience therefore does not appear to be an isolated complaint. **A public apology is meaningless if it is not followed by action.** All details of my case have already been documented in my previous updates. My demand remains unchanged: TopMediai must honor the original terms of BOTH Lifetime Plans, restore all missing credits and continue the promised monthly allocations. **I am now setting a FINAL DEADLINE of October 28, 2026, for TopMediai to provide a satisfactory resolution.** **If this deadline passes without a satisfactory resolution, I will initiate further formal action without additional notice, including pursuing available legal and payment-related remedies.** TopMediai has had more than enough opportunities to resolve this matter. **The time for apologies and excuses is over. It is time to honor your commitments.** I will continue to document any meaningful developments here so that prospective customers can make their own informed decisions.