Agoda Customer Service - Worst on the planet - already second time
As a regular business traveller, this was a very disappointing experience in Skylark in Athens on 07.09-09.10 . No customer service from management, who seem to see guests as cash cows with their strict no-refund policy. Due to an Agoda booking issue which they clearly messed up as I still had the search date 07-09.10 in my history , not 06-08.10 , I could stay only one night instead of two, with no reasonable solution offered. The hotel has a moldy smell, the shower floods the bathroom, elevators are extremely slow, Poor facilities, terrible customer service, and zero flexibility and problem solving by Agoda . Even if I recognised already after booking that they messed it up with wrong booking dates Same happend to me years back . My flight had a big delay in Malaysia, KL . So I arrived shortly after midnight to the new introduced „Agoda Home“ which was basically a service apartment . There was nobody for checkin anymore , I could not reach Agoda so I took multiple photos of the property including timestamps and booked again with Agoda a hotel in walking distance for one night as I had booked 4 nights with Agoda home. Next day reaching customer service they said no show no refund as they tried to reach me ( international flight and no connection ) . This was escalated to customer service management . No refund I had to bare the cost of hundred of Euros as a student . Will never forget this . Agoda by far the shittiest company if comes to customer service . Only Indians who say MR. We have to follow the process , I try to help you . Help you with nothing wasting your time . Almost as its their religion. Never again