Stranded in Jakarta due to Trip.com negligence - Severe service failure!
I am facing severe financial and emotional distress due to Trip.com's broken system and terrible support. On the night of October 13th, the airline made an involuntary change to my flight, ruining my connection to Hanoi. I acted immediately as a responsible passenger: I used the Trip.com app to submit TWO separate rescheduling requests with different date options long before the 5:15 AM departure. While I slept, Trip.com’s system wrongfully cancelled both of my valid requests. When I woke up, instead of helping me fix their system error, Trip.com support refused to assist, claiming my flight time had passed—even though they were the ones who cancelled my timely requests! I spent TWO FULL DAYS locked in a budget hotel room in Jakarta, missing my vacation, making dozens of phone calls, opening emergency chats, and getting absolutely no solution. I had to travel over 26 km to the airport on my own to force the airline to manually reschedule my flight to October 18th. Trip.com is now trying to dodge responsibility, claiming they cannot guarantee reimbursement for my extra hotel, food, and transport costs. This is entirely an agency failure. Trip.com's system broke and their support failed me for 48 hours. I demand that a senior manager contacts me immediately via WhatsApp at +55 17 98227-2425 or email to compensate me for all my financial losses and damaged vacation days. Booking Ref: 1367844838431616.