Chat support was poorly trained to…
Chat support was poorly trained to recognize American English. Abandoned because of futility in answering looping questions. Voice support was no better. Agent was clearly not a native speaker and very difficult to understand. Also, his home office was not private and I could clearly hear others in a 'family' situation in the background. Extremely unprofessional! Also, my problem was too difficult and had to be researched for 24 hours. The actual problem: FlexTrip added ($114) without my consent.