IRRESPONSIBLE AIRLINES
Writing I would like to share my experience with Batik Air. VERY BAD EXPERIENCE I booked a flight with Batik Air from Singapore to Semarang, with a connecting flight in Jakarta. The flight was scheduled to depart at 2:45 PM. We were already asked to board the plane, but we ended up waiting inside for two hours because of a supposed technical issue. After that, we were asked to disembark and return to the waiting area at Changi Airport. We were told to wait for another hour, but even after another two hours, there was still no clear information or confirmation about when the flight would depart. Since there was no certainty from Batik Air, I decided to change my flight to a Citilink flight at 9:00 PM. I was traveling with a young child, and I had already missed my connecting flight from Jakarta to Semarang, which was supposed to depart at 6:00 PM. We then tried to retrieve our checked baggage. Batik Air staff told us that they had already taken care of it and that we just needed to collect it. They even took my baggage tag. However, when we went to the Lost and Found counter to retrieve our luggage, we were asked to wait again. Another hour passed, and our baggage still had not arrived. We ended up running to another terminal to catch our Citilink flight, only to find that the check-in counter had already closed because we had been waiting for our baggage, which never arrived anyway. In the end, we had to take a Garuda Indonesia flight at 9:40 PM, and I have to say that the Garuda staff were extremely helpful and accommodating. Even more frustratingly, **Garuda was the airline that helped handle our baggage left behind at Changi Airport, not Batik Air!** Batik Air should have been the airline taking the most responsibility for this entire situation, considering that the disruption started with their flight. Based on my personal experience, I strongly advise anyone considering booking a flight with Batik Air to THINK TWICE. I will personally NEVER fly with Batik Air again. The way this situation was handled was extremely UNPROFESSIONAL and showed a serious lack of responsibility. **Batik Air is officially on my BLACKLIST.**